Policies

Refund Policy

Your satisfaction is our top priority. Read our refund policy to understand how we handle returns and refunds at SmaxCase.

Return Eligibility

We accept returns and exchanges under the following conditions:

  • Items must be returned within 7 days of delivery
  • Product must be unused, undamaged, and in original packaging
  • Proof of purchase (order number or receipt) is required
  • Items received damaged or defective qualify for immediate replacement

Refund Process

Here's how the refund process works at SmaxCase:

  • Contact us via WhatsApp at 03142015723 with your order details
  • Share clear photos of the product and issue (if applicable)
  • Once approved, ship the item back to our address
  • Refund will be processed within 3-5 business days after receiving the returned item
  • Refund will be credited to the original payment method

Non-Refundable Items

The following items are not eligible for refund or return:

  • Products that have been used, scratched, or damaged by the customer
  • Items without original packaging
  • Products returned after the 7-day return window
  • Sale or clearance items (unless defective)
  • Custom or personalized phone cases

Exchange Policy

We offer hassle-free exchanges for eligible items:

  • Wrong size or model received? We'll replace it free of charge
  • Want a different design? Exchange is available within 7 days
  • Defective product? Immediate replacement with free shipping
  • Contact us on WhatsApp for the fastest exchange processing

Cash on Delivery (COD) Refunds

For COD orders, refunds are handled as follows:

  • Refund via bank transfer to your provided account details
  • Please provide your bank name, account number, and account title
  • Refund processed within 3-5 business days after approval
  • For JazzCash/Easypaisa, provide your registered number for transfer

Need help with a return or refund? We're here for you!

Chat on WhatsApp